You've been there a thousand times. Someone finds out your a lawyer and has a "quick legal question" for you. While you want to be helpful, you also don't want to expose yourself to malpractice or create an unintended client relationship. This article focuses on how unintended client relationships can be formed and the best way to navigate through those murky waters.
A lawyer who has been practicing for any length of time at all no doubt has encountered the "difficult" client. This is not necessarily the client who simply presents a difficult case with complex legal issues, the client who stops paying a lawyer's bills as it nears bankruptcy or even the client who involves the lawyer in conflict of interest or ethics problems.
Collecting debt from your law firm clients is a painful reality of doing business. However, the pain can be reduced if you institute a process and procedure for collecting debt.
Client selection -- and rejection -- is the first line of defense against malpractice problems, but it has the added benefit of being a wonderful management tool for law firms.
Client surveys have become increasingly popular among law firms. And with good reason. Properly designed, client surveys can help the firm in a variety of ways.
Here are 16 steps to help you streamline the organization of your personal injury case.
What is the single most effective marketing strategy a law firm can implement? Without exception, the answer is, "Ask your clients for feedback and respond to what they say." It's just that simple.
The most neglected person in any civil or criminal litigation is often the client. We spend so much time preparing for the case and dealing with the other lawyers and the court that we often forget about building a relationship with our own client.
Unless your practice is a strictly pro bono enterprise, your law firm is a business and should be treated as such. Therefore, at the end of the day, one of your practice's primary concerns should be profitability. To be profitable, your practice needs clients. But more importantly, for long-term viability, your practice needs to retain these clients.
Law firms learn what their clients expect and how they perceive the quality of service by asking them. With this knowledge, firms can build or maintain a reputation for excellence and keep a competitive advantage.