Client Relations - Page 2
This is FindLaw's Law Firm Management Center's collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
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Client Relations Articles
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The most neglected person in any civil or criminal litigation is often the client. We spend so much time preparing for the case and dealing with the other lawyers and the court that we often forget about building a relationship with our own client. -
When surveying clients, a law firm should ask questions about the quality of service being provided; determine what other business opportunities might be available to the firm and seek suggestions on how the law firm can improve, said Tom Clay, a consultant with Altman, Weil Pensa, in Newtown Square, Pa. -
Law firms learn what their clients expect and how they perceive the quality of service by asking them. With this knowledge, firms can build or maintain a reputation for excellence and keep a competitive advantage. -
Client surveys have become increasingly popular among law firms. And with good reason. -
Most lawyers get the vast majority of their new business from existing and past clients. These clients can be a source of new business both by sending new matters and by sending referrals. -
Despite improved marketing and planning strategies, many law firms fail against the competition because they lack the infrastructure to sustain their efforts and achieve results. The push for increased volume and leverage and the lack of client-service and project-management skills have driven clients to look elsewhere for legal services. This article describes the need for change in law practices and offers a change process that will allow firms to stay in the race. -
The Golden Rule, "do unto others as you would have them do unto you," may seem self-evident in the way we try to conduct our personal lives. Yet this axiom is assuming new importance as a guiding principle in the world of business. -
If you haven't heard, it's finally here! The Internet is now officially a credible tool for lawyers and law firms to market and expand their practices. With this said, it seems like each and every day we're losing site of who our web audience really is: the client! -
A lawyer who has been practicing for any length of time at all no doubt has encountered the "difficult" client. This is not necessarily the client who simply presents a difficult case with complex legal issues, the client who stops paying a lawyer's bills as it nears bankruptcy or even the client who involves the lawyer in conflict of interest or ethics problems. The difficult client is difficult in a human-relations sense. -
Clients call lawyers when they have a problem. Business questions, a death in the family, a divorce, an accident, a bankruptcy -- all are potential stress producers, and the last thing clients want is more stress or irritation because of their dealings with their attorneys. Lawyers need to find ways to eliminate the unnecessary irritants that really send clients up a wall.