Client Relations
This is FindLaw's Law Firm Management Center's collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
Practice Guide
Client Relations Articles
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When counseling the "new client" you will need to obtain as much information as possible about the business and operations of the client so that you will be able to start making a contribution as quickly as possible. -
As you go through your client's documents, you should develop your own "executive summary" that includes the information that will be most essential to your activities and which you will need to know as you communicate with executives, managers and outside business partners. -
Expert tips on how to navigate the new, increasingly convoluted world of online reputation management. -
Five tips for businesses to avoid getting sued. -
Often, I am asked my opinion about the single most effective marketing strategy a law firm can implement. And the more involved I become in the business of marketing legal services, the more certain I am in my reply. Without exception, the answer is, "Ask your clients for feedback and respond to what they say." It's just that simple. -
Unless your practice is a strictly pro bono enterprise, your law firm is a business and should be treated as such. -
Collecting debt from your law firm clients is a painful reality of doing business. However, the pain can be reduced if you institute a process and procedure for collecting debt. -
A potential client walks in your front door, or sends you an email from your Web site. How did that client find you? How did that client choose your firm from dozens of other competitors that could offer him similar services? Whether you are designing a Web site, developing a brochure, or even considering the layout of your lobby, everything you do affects the way a potential client thinks of your firm. -
While every firm is different, here are ten tips for marketing during the holiday season. -
Here are ten suggestions lawyers to build relationships with their clients.