Client Relations

This is FindLaw's Law Firm Management Center's collection of free articles on Client Relations. Managing the client relationship is a core issue and challenge facing all law firms. Clients are key to the sustainability of your law practice. Issues like client intake, communication, case updates, customer surveys, and holiday gifts are all parts of Client Relations. Are you catering to one of your most important business assets? Could you service your clients better? Start your research with FindLaw.
Client Relations Articles
    • Hit the Ground Running in Counseling New Clients

      When counseling the "new client" you will need to obtain as much information as possible about the business and operations of the client so that you will be able to start making a contribution as quickly as possible.

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    • Collecting Debt from Your Law Firm Clients

      Collecting debt from your law firm clients is a painful reality of doing business. However, the pain can be reduced if you institute a process and procedure for collecting debt.

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    • 5 Tips for Small Law Firms to Deal with Negative Online Reviews

      Expert tips on how to navigate the new, increasingly convoluted world of online reputation management.

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    • Creating a Client-Driven Law Firm

      Despite improved marketing and planning strategies, many law firms fail against the competition because they lack the infrastructure to sustain their efforts and achieve results. The push for increased volume and leverage and the lack of client-service and project-management skills have driven clients to look elsewhere for legal services. This article describes the need for change in law practices and offers a change process that will allow firms to stay in the race.

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    • How to Handle Difficult Clients

      A lawyer who has been practicing for any length of time at all no doubt has encountered the "difficult" client. This is not necessarily the client who simply presents a difficult case with complex legal issues, the client who stops paying a lawyer's bills as it nears bankruptcy or even the client who involves the lawyer in conflict of interest or ethics problems.  

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    • Don't Leave Your Client Relationship on the Sidelines

      Many lawyers leave their clients on the sidelines, on the outside looking in. It may be time for attorneys to replace this strategy with one that educates their clients and encourages them to join the legal problem-solving team.

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    • Customer Service Best Practices

      Like any business, law firms recognize that how they treat their clients is an integral factor to their success. In an industry where clients often return for repeat business, and where referrals often come from previous clients, it's no surprise that law firms must be thoughtful and strategic about how their clients are treated.

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    • Tips on Conducting Law Firm Client Surveys
      When surveying clients, a law firm should ask questions about the quality of service being provided; determine what other business opportunities might be available to the firm and seek suggestions on how the law firm can improve, said Tom Clay, a consultant with Altman, Weil Pensa, in Newtown Square, Pa.

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    • Treat Your Existing Law Firm Clients Like Gold

      Most lawyers get the vast majority of their new business from existing and past clients. These clients can be a source of new business both by sending new matters and by sending referrals.

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    • When to Say No: 10 Ways to Select and Reject a Client

      Client selection -- and rejection -- is the first line of defense against malpractice problems, but it has the added benefit of being a wonderful management tool for law firms.

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